Privacy Policy

1. Introduction

Quantum Force LLC ("Company," "we," "us," or "our") operates Lake, an enterprise AI personal assistant platform (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using Lake, you agree to this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, and authentication credentials when you create an account.
• Profile Information: Preferences, settings, and customizations you configure within the Service.
• Communications: Messages, voice inputs, and instructions you provide to the AI assistant.
• Support Requests: Information you provide when contacting customer support.

2.2 Information from Third-Party Integrations

When you connect third-party services to Lake, we access and process data from those services as authorized by you:

• Google Services: Gmail messages, Google Calendar events, and associated metadata.
• Microsoft Services: Outlook emails, calendar events, and Microsoft 365 data.
• Slack: Workspace messages, channels, and user information.
• Monday.com: Boards, items, updates, and project data.
• Zoom: Meeting information, schedules, and recordings metadata.

2.3 Automatically Collected Information

• Usage Data: Interaction logs, feature usage patterns, and session information.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking: Session cookies, authentication tokens, and analytics data.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Lake AI assistant functionality.
• AI Processing: To process your requests, execute tasks, and generate intelligent responses.
• Personalization: To customize the assistant's behavior based on your preferences and usage patterns.
• Integration Management: To connect with and perform actions on your authorized third-party services.
• Security: To detect, prevent, and address technical issues, fraud, and security threats.
• Communication: To send service-related notifications, updates, and support responses.
• Analytics: To analyze usage trends and improve our Service.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. AI and Machine Learning

Lake utilizes artificial intelligence and machine learning technologies to provide its services:

• Your interactions are processed by AI models to understand intent and generate responses.
• We use OpenAI's API services for natural language processing and voice interactions.
• Conversation context may be retained during active sessions to provide coherent assistance.
• We do not use your personal data to train general AI models without explicit consent.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service (e.g., cloud hosting, AI processing).
• Third-Party Integrations: With connected platforms (Google, Microsoft, Slack, Monday.com, Zoom) as directed by you.
• Legal Requirements: When required by law, subpoena, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To protect the rights, property, or safety of Quantum Force LLC, our users, or others.

We do not sell your personal information to third parties.

6. Data Security

We implement enterprise-grade security measures to protect your information:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256).
• OAuth 2.0 for secure third-party authentication.
• Row-level security and access controls in our database systems.
• Regular security audits and vulnerability assessments.
• Secure token storage with encryption for API credentials.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this policy:

• Account data is retained while your account is active.
• Conversation history may be retained for service improvement and continuity.
• OAuth tokens are retained until you disconnect the integration or revoke access.
• Audit logs are retained for security and compliance purposes.

You may request deletion of your data at any time by contacting us or using account deletion features.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request your data in a portable format.
• Objection: Object to certain processing of your data.
• Restriction: Request restriction of processing in certain circumstances.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at AI@8brands.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

10. Children's Privacy

Lake is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: